Frequently Asked Questions

Find answers to common questions about our service

General Questions

What is background removal?

Background removal is the process of separating the main subject of an image from its background, leaving a transparent background. This is useful for product photography, graphic design, and creating profile pictures.

How does it work?

We use advanced AI and machine learning algorithms to automatically detect the main subject in your image and remove the background. The entire process takes just 3-5 seconds!

Is it really free?

Yes! New users get 3 free credits to try the service. After that, you can purchase additional credits in packages that fit your needs. No subscription required.

Technical Questions

What image formats are supported?

We support JPG, PNG, and WEBP formats. Maximum file size is 10MB. All outputs are delivered as high-quality PNG files with transparent backgrounds.

What is the maximum image size?

The maximum file size is 10MB. For best results, we recommend images between 800x600 and 4000x3000 pixels. Larger images may take slightly longer to process.

How long does processing take?

Most images are processed in 3-5 seconds. Complex images with fine details like hair may take up to 10 seconds. Processing speed also depends on your internet connection.

Pricing & Credits

How do credits work?

Each background removal uses 1 credit. You can purchase credits in packages of 10, 40, or 200. Credits never expire and can be used anytime.

Do credits expire?

No! Credits never expire. Use them at your own pace, whether that's all at once or spread over months.

What payment methods do you accept?

We accept credit/debit cards, UPI, NetBanking, and PayPal. All payments are processed securely through industry-standard payment gateways.

Privacy & Security

Is my data secure?

Yes! All images are processed over HTTPS encryption. We automatically delete uploaded images after 24 hours. Your privacy is our top priority.

Can I use the images commercially?

Free and Starter plans are for personal use only. Professional plan includes a commercial license that allows you to use processed images in commercial projects.

Support

What if I'm not satisfied with the result?

If you're not happy with a result, contact our support team within 24 hours and we'll refund the credit used for that image. We also offer a 7-day money-back guarantee on credit purchases.

How do I contact support?

Email us at support@backgroundremove.in or use the contact form. We typically respond within 24 hours (faster for Professional plan users).

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help!

Contact Support